News & Updates
Articles from and about the Customer Centric Leadership Initiative at the Sam M. Walton College of Business.
The Key Essentials for a Customer-Centric Organization: Measure Customer Satisfaction
June 7, 2021 | Andy Murray
Key Essentials
The Key Essentials for a Customer-Centric Organization: Consider the Customer in Your Decisions
June 7, 2021 | Andy Murray
Key Essentials
The Key Essentials for a Customer-Centric Organization: Collect and Store Customer Data
June 7, 2021 | Andy Murray
Key Essentials
The Key Essentials for a Customer Centric Organization: Establish a Single View of the Customer
April 13, 2021 | Andy Murray
Key Essentials